Frequently Asked Questions

Frequently asked questions and answers

Questions about Steppi

A manual booklet is included with the scooter. This booklet provides all the necessary information

Step 3km/h, then stand on the step and accelerate with the gas pedal to the desired speed. If you step slower than 3km/h the accelerator pedal will not be activated and you cannot accelerate.

We chose solid tires so you don’t have to worry about a flat!

Solid tires were chosen for the longevity of the electric scooter. We want to make sure that you can hit the road without any worries. With rubber tires filled with air, the tire can deflate and you will not be able to continue your journey. We prevent this by using solid tires.

Front wheel: 8 inch

Rear wheel: 7.5 inch

If they do not rebound, check if there is resistance somewhere between the handle and the pedal. There should be 5mm between them, if so adjust this. Another possibility is that the screw of the tablet is too tight, adjust this.

Check and tighten the screws on the front and rear axle. Does this not work? Always contact us!

First, check if the charger has any problems. Connect the charger to the power supply and do not connect to the device. Check if the LED is not lit or is red (green means good), If it is red or not lit the problem is with the charger. If the charger is working properly but still cannot charge, the battery may be too low, please contact us at Steppi.

Turn on the unit, push the unit forward and lift the front wheel, and press the electric throttle, the wheel will now roll, press the electric brake check if the wheel can be braked. Does this not work? Please contact us at Steppi.

If the connection is good, then it means the control board or dashboard is functioning abnormally, contact us at Steppi.

Could be caused by a control board, electric throttle or hub motor, another possibility is that the current speed is less than 3 km/ h. Do you think something is broken? Please contact us at Steppi.

This will possibly be a technical problem. Contact us to resolve this as soon as possible

Check that the LED lights in the app are on. If one of the strips does not light, check if the connection is stable or move the bad strip to the good side, if it still does not work, it means the LED strip is defective. If two LED strips both don’t light, first check the connection, if the connection is okay, it may be caused by the spring cable. LED strip is broken and needs to be replaced. Repairs can be indicated on your account. More wrong or need help? Contact us at Steppi.

After 500 recharges, the capacity of the battery may have a reduction. Road driving, weight, road situation and temprature will also lead to reduction.

There are 3 modes: Sport mode, Normal mode and Eco mode (speed limited) Sport mode: red “S” icon (high power/speed but lower endurance) Normal mode: white “S” icon (medium power/speed/endurance) Eco mode: no “S” icon (low power/speed but higher endurance), suitable for beginners.

If there is an “S” on the dashboard, just double-click the on/off button to change the speed mode.

Open folded switch: step on the foot mat, hold the lever and push forward until you hear the “click”, which means the switch is locked. Closed switch: hold the lever and push backwards, step on the folded switch at the same time and then pull the handle up.

Press the electric brake and electric throttle down and press the bottom of the motor at the same time and turn the unit off. When you turn it on again, the password will be reset.

The Ninebot app is available for Android (requires Android 4.3 or higher) and Apple smartphones (requires iOS 8.0 or higher. Compatible with iPhone, iPad and iPod touch): Ninebot app can be downloaded for free from the Google Play Store or the Apple App Store.

Left/right 60°.

The scooter has a headlight and backlight. The rear light also contains brake lights so when you brake, the person behind you sees that you are braking. The Steppi also has a cool function to activate the LED lights underneath the scooter. Try it out via the App! You can activate all colors and different modes 😉