Do you have some questions about Steppi? Find your answered question down below in our FAQ.
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First you press the centre button on the steering wheel. To accelerate the Steppi you will first need to take off with 3km/h to activate the accelerator padel. To slowdown you can decrease the gaspadel or use the brake padel on your left hand.
If they do not rebound, check if there is resistance somewhere between the handle and the pedal. There should be 5mm between them, if so adjust this. Another possibility is that the screw of the tablet is too tight, adjust this.
Solid tires were chosen for the longevity of the electric scooter. We want to make sure that you can hit the road without any worries. With rubber tires filled with air, the tire can deflate and you will not be able to continue your journey. We prevent this by using solid tires.
Front wheel: 8 inch
Rear wheel: 7.5 inch
First, check if the charger has any problems. Connect the charger to the power supply and do not connect it to the device. Check if the LED is not on or if it’s red (green means it’s good), If it is red or not on the problem is with the charger. If the charger is working properly, but still cannot charge, the battery may be too low. Then please contact us at Steppi.
Turn on the unit, push the unit forward and lift the front wheel, and press the electric throttle, the wheel will now roll. Press the electric brake and check if the wheel can be braked. If it still doesn’t work, then please contact us at Steppi.
It could be caused by a control board, electric throttle or hub motor, another possibility is that the current speed is less than 3 km/ h. If you think something is broken, then please contact us at Steppi.
There are 3 modes: Sport mode, Normal mode and Eco mode (speed limited) Sport mode: red “S” icon (high power/speed but lower endurance) Normal mode: white “S” icon (medium power/speed/endurance) Eco mode: no “S” icon (low power/speed but higher endurance), suitable for beginners.
Open the folded switch: step on the foot mat, hold the lever and push forward until you hear the “click”, which means the switch is locked. Closed the switch: hold the lever and push it backwards, step on the folded switch at the same time and then pull the handle up.
Press the electric brake and electric throttle down and press the bottom of the motor at the same time and turn the unit off. When you turn it on again, the password will be reset.
The Ninebot app is available for Android (requires Android 4.3 or higher) and Apple smartphones (requires iOS 8.0 or higher. Compatible with iPhone, iPad and iPod touch): Ninebot app can be downloaded for free from the Google Play Store or the Apple App Store.
If you take out a subscription, a Steppi will be made ready for shipment immediately. If you prefer to pick up the Steppi you should indicate this in advance by phone or email.