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Frequently Asked Questions

Frequently asked questions and answers

Questions about Service

There is a user manual included with your scooter

When you log in to your page, under extras there is the option to purchase a lock and/or helmet

You can easily order a Steppi through the official Steppi website. Click on ‘order now’ above!

Steppi is currently only available in Flanders.

If your scooter is stolen, you can report this via your account. The employees of Steppi will help you as soon as possible.

After this we will make sure you will have a new scooter as soon as possible.

If your scooter is broken, you can report this via your account. The employees of Steppi will help you as soon as possible.

Then we will make sure you have a new scooter as soon as possible.

The minimum contract length is 1 month.

Yes he/she must sign for this.

Yes, currently it is desirable to make an appointment because of the corona measures

Yes, the address is

Torenallee 20 5617 BC Eindhoven

Should your Steppi need repair, we will make sure you get a new Steppi as soon as possible.

You can have the Steppi exchanged in our store, but it can also be sent to you.

Yes, our Steppis are insured against theft.

The scooter is equipped with loqater, loqater is a small GPS that is only switched on when the scooter is stolen. When the scooter is stolen we can trace the scooter with the loqater team. This GPS does not transmit anything except when it is activated by locater when the scooter is lost/stolen. No data is collected.

Yes, contact us directly. We will then help you with the declaration.

Yes, for this you can go to the website and log in to your own account here the subscription can be changed.

Yes you can! However, it is useful to change your address information with us.

When you log in to the website, you can cancel your subscription yourself.