Frequently Asked Questions

Frequently asked questions and answers

Questions about Signing Up

This will take place immediately upon ordering your Steppi

This will take place every month on the date you ordered your Steppi, on your account on the Steppi site you can see in how many days the amount will be debited.

Please contact our customer service as soon as possible and we will help you further.

Yes, unfortunately we cannot make everyone happy with a Steppi yet. You will be updated about the stock when you are registered for the waiting list

The Steppis may only be used by persons 16 years of age and older.

If you take out a subscription, a Steppi will be made ready for shipment immediately. If you prefer to pick up the Steppi you should indicate this in advance by phone or email.

You can take out a Steppi subscription per full month.

We don’t have a student discount for Steppi yet.

Unfortunately not, Steppi is easily recognized by the recognizable green/black colors

No, you can lock your Step through the Segway-Ninebot app. Furthermore, you can purchase your own lock to safely leave your Steppi anywhere.

The Steppi is equipped with an LED front light, and through the Segway-Ninebot app you can adjust the color of the lights on the bottom of your Steppi to suit your needs.

The Segway ES4 (STEPPI PRO) is the model currently in stock.

The Steppi may have had a previous owner, we will make sure the Steppi is shipped as good as new so you can enjoy your Steppi to the fullest.

No this is not allowed due to insurance and warranty issues.

No, this is not possible. Please contact us as soon as possible.